California Sunshine will pay for FREE Ground shipping to the Continental US for every order valued over $75.00 via UPS or USPS depending on the order. However, should you return an item, the cost of shipping will be the customer’s responsibility. Every item shipped out of our warehouse is fully insured by UPS or USPS. Delivery time via Ground can range from 5-7 business days. Please view the provided map for transit time estimation. All items are shipped insured. Note that air and ground shipping times are measured in business days.
You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at UPS. United States Postal Service shipments can be tracked here at USPS.
For international shipments (outside the continental US),
please email email@example.com for rates.
• UPS does not deliver to PO Boxes, APO, or FPO addresses. Please select the United States Postal option for APO and FPO addresses.
• Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
• Weekend deliveries are valid only if; the Next Day Air Saturday delivery option is selected, and the package will be shipped to a domestic location.
Shipping and Item Problems
If a shipped order was lost or damaged, UPS or USPS must conduct an investigation. Please contact California Sunshine to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, UPS and USPS will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to California Sunshine and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, California Sunshine will gladly refund your original payment.
When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact California Sunshine within 5 days of receipt of your shipment to make any necessary corrections. If the item received is different than what was ordered, please contact California Sunshine within 5 days of receipt of your order.
- Privacy & Security
OUR CUSTOMERS PRIVACY IS VERY IMPORTANT TO US! California Sunshine WILL NOT share ANY customer information or database with ANY other company. California Sunshine does not believe in or practice spamming. Third-Party Web Beacons: We use third-party web beacons to help analyze where visitors go and what they do while visiting our website. We may also use anonymous information about your visits to this website in order to improve our products and services and provide advertisements about goods and services of interest to you.
- Order Process
Orders received prior to noon Eastern Standard Time will be processed within the same business day provided that the goods are in stock and customer identification is verified. To ensure that orders placed online prior to noon EST will ship the same day, please review our “Payment Methods” section below and double check product availability with California Sunshine customer service. After hour, weekend, and holiday orders will be processed the next business day. After an order is placed, the customer will receive an order confirmation via email. If there are any discrepancies with your order please contact California Sunshine as soon as possible to correct the issue. When the order ships, a shipment tracking number will be provided to the customer via email. For package tracking, please go to our "Shipping & Delivery" section above.
For more order processing information, please review our Payment Methods.
- Payment & Processing
California Sunshine will accept payments via the following methods; Credit Card & Paypal,. California Sunshine highly recommends these payments for security purposes. You may browse the following payment methods below for more details:
California Sunshine accepts the following credit card payments for online and phone orders:
• American Express
• Discover Card
- Online Payment Methods:
- We ship to PayPal Verified accounts with confirmed addresses within the US, Canada, and the UK only, and after payment cleared. If you do not have a Paypal account, you can sign up here. PayPal lets anyone with an email address to securely, conveniently send payments online.
Verification of Orders
Billing Address: Please provide us with your billing address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location. We regret that this is necessary, but it is designed to protect the card owner as well as the retailer
Orders may be subject to California Sunshine verification procedure. For your protection, you may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax or through our secure upload page.
Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers.
Orders are authorized for payment when submitted online and your order will not be charged until it ships out of our warehouse. Please make sure that your billing information submitted to California Sunshine corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details. Billing and identity information submitted to California Sunshine that is inaccurate will delay the shipment of your order.
If we reject your order or are unable to complete your order for any reason, we will attempt to notify you using the e-mail address you have given us with the order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
What should I do if my card is declined when placing an order?
If you receive a "declined" error message when your order is placed, you must contact your bank. California Sunshine has no control over these error messages; they are submitted from your bank's online authorization system. There are numerous reasons explaining a “declined” message. Usually credit cards have an online spending limit, and you may contact your bank to grant permission for the online transaction. After the bank temporarily lifts this restriction, feel free to order the item online again and proceed to checkout.
California Sunshine reserves the right to refuse an order when the address or credit card is not verifiable.
- International Orders & Payments
International orders can be processed online and paid with Visa, MasterCard, or American Express. California Sunshine will also charge a processing fee for all orders containing an international shipping address. This charge will be calculated during checkout and combined with the shipping charges for all international shipping addresses orders.
All online international orders are verified through the California Sunshine.com payment system to accommodate our International cardholders. Please note that your order may be subject to additional verification of address or product availability. If more information is needed, you will be contacted by a customer service representative shortly. You will receive a second email as soon as your order has been verified and processed. To expedite the processing of your order, please be available at the phone number or email address you provided so that we are able to contact you. If our verification department is unable to reach you, your order may be delayed. If your order is not approved you will be notified of your cancelled order status via email.
If an International order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by California Sunshine. If the item is received damaged, please contact California Sunshine within five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it. If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.